Career Opportunities

Account Manager, Healthcare

Salary: £37,000 - £42,000 p.a.

Location: London

Employment Type: Full-time

In our dedicated Healthcare Practice, we help our healthcare clients bring products, services, and propositions to life, turning complex concepts into simple and compelling messages.

As you’d expect, we’re strong on the science. But we also provide creative flare and strategic know-how, delivering programmes built on unique ideas and insights. It’s a combination that leads to measurable and meaningful outcomes.

What sets us apart is our enthusiasm, our authenticity, and our professional and personal approach. We’re a team that you will enjoy working with. We communicate science with passion.

The role – Account Manager

Over the past three years, Madano’s Healthcare Practice has grown significantly to become one of the UK’s largest focused healthcare communications offerings. To support our continued growth, we’re looking for an Account Manager to join our team. This person should have at least two years’ experience in a consultancy setting or other science/healthcare communications role.

An Account Manager is integral to the day to day running of our accounts, across different therapy areas and projects. We are looking for a disciplined self-starter who can work with the team to deliver high quality work that meets the needs of our clients. The candidate must be able to show their expertise in all things healthcare communications – media, medical, advocacy, digital – through recent projects. We want someone who can help our clients tell their unique stories.

Key skills: 

Communications expertise

  • Experience in writing strong first drafts for a range of materials, including articles, press releases and social content
  • Experience in communicating and coordinating briefs and feedback with relevant internal and external stakeholders
  • Someone with a knowledge of digital communications and social media, who has recently delivered and measured a successful campaign
  • A strong scientific background and ability to simplify complex science
  • Understanding of local and international regulations relating to industry to enable high-quality, compliant management of projects

Client service

  • Able to deliver high quality work across multiple accounts
  • Knows the status of all projects and ensures timelines are adhered to by all parties, and proactive in supporting team members to meet deadlines
  • Proficiency in writing and editing documents, ensuring all client deliverables are of a high quality
  • Ability to discuss and refine project briefs with the client
  • Ability to offer counsel to clients in many different situations
  • Confidence in responding to clients through email, and conducting client meetings/calls independently
  • Point of contact for a number of suppliers/vendors and ability to manage relationships across the business
  • Possesses strong attention to detail and an ability to proofread/QC documents at each stage of development

Business development

  • Begin to establish contacts in client organisation and within the industry, and identify areas for growth
  • Able to develop, track and adhere to budgets
  • Good understanding of invoicing process and able to review and approve invoices
  • Work with team leaders to understand and meet client needs

People skills

  • Delegate work to Account and Senior Account Executives and support the delivery to manager(s)
  • Take an active role in mentoring and coaching junior staff
  • Identify and pursue opportunities to collaborate with other practice groups and companies within the network

What the role can offer you

  • The opportunity to work with varied and dynamic clients across the healthcare space
  • The chance to work with a well-established, hard-working, and collaborative team
  • The ability to work alongside some of the most talented people in the industry, including specialists in our Insights & Analytics and Creative teams
  • First rate, dedicated training that enables you to take control of your career, become an expert in the field of healthcare communications, and a trusted advisor to clients
  • An opportunity to progress your career in a fast-growing Consultancy

Our benefits

As well as the basic salary, great social events and a culture of continual learning, our competitive benefits package* includes:

  • 25 days’ holiday plus bank holidays (with the ability for it to rise to a maximum of 30 days alongside length of service)
  • 5% employer pension contribution
  • Private Medical insurance (for you and your family)
  • Income Protection insurance
  • Life Assurance service insurance at 4x your salary
  • Financial support and advice
  • Travel insurance (for you and your family)
  • An annual ‘wellness’ benefit of £150 after one year’s service
  • Paid sabbatical after 5 years’ service

*Some benefits are contingent on successful completion of probation period.

Please note that the successful candidate must have permission to work in the UK by the start of their employment.

How to apply

Send your latest CV, along with the answers to the questions below to [email protected].

  1. Tell us about a healthcare campaign you admire? (In less than 100 words)
  2. What attributes/behaviours do you think are important when thinking about delivering excellence to clients? (In less than 100 words)

Please note that the successful candidate must have permission to work in the UK by the start of their employment. However, please note that Madano is not registered to sponsor applicants.

Equal opportunities

Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop, and promote the very best people, basing judgement solely on suitability for the job.

We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities, and neurodiverse people.

About Madano

Madano is committed to building a better world through intelligent and digital communications. We work with clients who are solving the major challenges of our time through science and technology – helping them tell their story, make the right connections, change attitudes and influence behaviours.

Our people are highly motivated and engaged, always encouraged to make their voices heard and given the opportunity to progress. And while we deal with serious issues, we make sure we don’t take ourselves too seriously along the way. Questioning accepted wisdom, always looking for alternative solutions, ours is a purpose-driven culture where everyone pulls together to make a lasting difference.

We have resolved to work only with organisations whose values align with our own. And we employ people who demonstrate a genuine commitment to delivering positive change.