Career Opportunities

Account Director, Healthcare Communications

In our dedicated Healthcare Practice, we help our healthcare clients bring products, services, and propositions to life, turning complex concepts into simple and compelling messages.

As you’d expect, we’re strong on the science. But we also provide creative flare and strategic know-how, delivering programmes built on unique ideas and insights. We communicate science with passion. It’s a combination that leads to measurable and meaningful outcomes.

What sets Katy Compton Bishop, our Head of Healthcare, and her team apart? Their enthusiasm, authenticity, and professional and personal approach. A team that you will enjoy working with.

The Role

Over the past three years, Madano’s Healthcare Practice has grown significantly to become one of the UK’s largest focused healthcare communications offerings. To support our continued growth, we’re looking for an Account Director or experienced Senior Account Manager to join our team. This person should have at least five years’ experience in a consultancy setting.

Account Directors are integral to leading teams to deliver exceptional work for our clients, across a variety of therapy areas and projects. We are looking for an engaging and inspiring Account Director with expertise in all things healthcare communications – media, medical, advocacy, digital – as well as someone invested in team development and business growth.


  • Strong analytical skills and an ability to simplify complex science into compelling and creative communications programmes
  • Effective management of teams to deliver comprehensive communications strategies, including (but not limited to) content creation, event management, social media activation and media engagement
  • Understanding of local and international regulations relating to the healthcare industry to ensure projects are compliant
  • An in-depth understanding of the healthcare communications landscape and an interest in the latest news/events
  • Day-to-day account lead for multiple clients, demonstrating an innate knowledge of clients’ businesses
  • Ability to provide ongoing strategic counsel, build trust and develop enduring relationships with key client contacts
  • Ensure that high quality work is consistently delivered across accounts, that is not only polished, but also meets each clients’ objectives and is strategically sound
  • Provide support with the execution of the Healthcare Business Plan, and Client Growth Plans (where appropriate)
  • Proactive identification of opportunities for organic growth within each client’s portfolio, and development of proposals
  • Good understanding of Madano’s financial objectives, and ability to develop, manage, adhere to and reconcile budgets to ensure profitability
  • Ability to manage team workloads and contribute to the development of team members through ongoing mentoring and knowledge sharing
  • Direct line management, including conducting performance reviews, professional development and promotion processes within the practice
  • An engaging presenter to internal and external audiences, with excellent meeting facilitation skills

What the role can offer you

  • The opportunity to work with varied and dynamic clients across the healthcare space
  • The chance to work with a well-established, hard-working, and collaborative team
  • The ability to work alongside some of the most talented people in the industry, including specialists in our Insights & Analytics, Digital and Creative teams
  • First rate, dedicated training that will enable you to take control of your career, continue to develop as an expert in the field of healthcare communications, and become a trusted advisor to clients
  • An opportunity to progress your career in a fast-growing Consultancy

About Madano

Madano is committed to building a better world through intelligent and digital communications. We work with clients who are solving the major challenges of our time through science and technology – helping them tell their story, make the right connections, change attitudes and influence behaviours.

Our people are highly motivated and engaged, always encouraged to make their voices heard and given the opportunity to progress. And while we deal with serious issues, we make sure we don’t take ourselves too seriously along the way. Questioning accepted wisdom, always looking for alternative solutions, ours is a purpose-driven culture where everyone pulls together to make a lasting difference.

We have resolved to work only with organisations whose values align with our own. And we employ people who demonstrate a genuine commitment to delivering positive change. 

Our Benefits

As well as the basic salary, great social events and a culture of continual learning, our competitive benefits package includes:

  • 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
  • Enhanced employer pension contribution
  • Private Medical insurance (for you and your family)
  • Income Protection insurance
  • Life Assurance at 4x your salary
  • Financial support and advice
  • Travel insurance (for you and your family)
  • An annual wellness benefit of £150
  • Four-week sabbatical after every 5 years’ service.

Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients.

*Some benefits are contingent on successful completion of probation period.

Equal Opportunities

Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job.

We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people.

How to apply

If you’re interested in hearing more, please email us, or if you’d like to apply, please send your latest CV and a covering letter to [email protected]. 

Please note that the successful candidate must have permission to work in the UK by the start of their employment. However, please note that Madano is not registered to sponsor applicants.